Abstract:
BACKGROUND : The study background looked at the advent of supply chain management in the
last generation which ushered in technology that drives information-sharing within, and
across enterprises. The information flow facilitates synchronisation of business activities, such
as relationship-building, supply chain management among others.
AIM : The aim of the study was to investigate how information technology (IT) application in
the South African small and medium-sized enterprises (SMEs) enhanced supplier-customer
information sharing.
SETTING : Interviews were conducted with SMEs samples that comprised mixed ownermanagers
from food, and general trading SMEs in Gauteng Province of South Africa.
METHODS : A qualitative research methodology was used, and a non-probability sampling
process was pursued.
RESULTS : The results indicated that IT application in the South African SMEs enhanced suppliercustomer
information-sharing, as it improved interaction through supply chain collaboration
and integration.
CONCLUSION : The conclusion of the study highlighted that IT application in enterprises as
obtained from South African SMEs enhanced supplier-customer information-sharing.