The aim of this study is to evaluate the quality of internal client service of the human resource division of a national service organisation. Two studies were in fact conducted, one involving 388 clients of the relevant division, and the other 99 human resource practitioners in the same division. Separate questionnaires were completed in the two samples. Results show that communication with clients, service provision and quality and competency of the human resource personnel are important problems to be addressed by management. The implementation of an achievement acknowledgement system, the re-evaluation of the divisional structure and functioning, and upgrading service provision skills could also assist the division in improving its client service competency.
Sewdass, Nisha(University of Pretoria, 2009-10-08)
Competitive Intelligence (CI) has become increasingly important for organisations in the private sector, or profit-making organisations, because the level and intensity of competition has increased in recent years. This ...
Conry, Jennifer Robyn(University of Pretoria, 2007-04-17)
This research study examined mothers’ experiences of gaining access to services following the death of a baby through stillbirth or a neonatal death. An exploratory research design was used to conduct applied research into ...
Maake, M.T.; Holtzhausen, Natasja(Association of Teachers in Public Administration, 2015-12)
In July 2003 the Minister of Water Affairs, now known as Water and
Sanitation appointed the Mopani District Municipality in the Limpopo
Province as the Water Service Authority for their area of jurisdiction
as determined ...