This study examined the factors that are needed to achieve inclusion in a diverse workplace with specific focus on black female managers by considering how the theories of diversity and inclusion, critical mass theory and social roles interplay to explain the experiences of black female managers in the South African banking sector. Data collected through the semi-structured interviews from 15 research participants reveal that whilst diversity has been achieved in this sector, but more could be done and that inclusion is yet to be realised. The findings also reveal the barriers to inclusion and the theories of critical mass and social role theory also help to explain the barriers to inclusion. Overall, the barriers are lack of mentors, absence of climates that promote inclusion, expectations of conformity for black female employees. The recommendations for management include raising awareness of both the conscious and unconscious biases, leaders to be intentional in creating inclusive climates and the recognition that support from the immediate line manager is critical in aiding black female managers feel included.
Mini Dissertation (MBA)--University of Pretoria, 2019.