Performance measurement in emerging market social enterprises using a balanced scorecard

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Date

Authors

Mamabolo, Mathukhwane Anastacia
Myres, Kerrin

Journal Title

Journal ISSN

Volume Title

Publisher

Routledge

Abstract

Performance measurement in social enterprises is important; however, up to now, there is no agreement on which tool to use, especially for those in emerging markets. Therefore, this study used a balanced scorecard to quantitatively measure performance of 446 social enterprises in South Africa. The findings show that the adapted perspectives of a balanced scorecard such as customer, organizational learning and growth, finance and internal processes can be used as performance indicators. This study developed and tested an adapted balanced scorecard that can be used as a performance instrument for enterprises that do not have specific measurement tools.

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Keywords

Balanced scorecard, Emerging market, Performance measurement, Social enterprise

Sustainable Development Goals

Citation

Anastacia Mamabolo & Kerrin Myres (2020): Performance Measurementin Emerging Market Social Enterprises using a Balanced Scorecard, Journal of Social Entrepreneurship 11(1):65-87, DOI: 10.1080/19420676.2018.1561499.