Performance measurement in emerging market social enterprises using a balanced scorecard
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Date
Authors
Mamabolo, Mathukhwane Anastacia
Myres, Kerrin
Journal Title
Journal ISSN
Volume Title
Publisher
Routledge
Abstract
Performance measurement in social enterprises is important; however, up to now, there is no agreement on which tool to use, especially for those in emerging markets. Therefore, this study used a balanced scorecard to quantitatively measure performance of 446 social enterprises in South Africa. The findings show that the adapted perspectives of a balanced scorecard such as customer, organizational learning and growth, finance and internal processes can be used as performance indicators. This study developed and tested an adapted balanced scorecard that can be used as a performance instrument for enterprises that do not have specific measurement tools.
Description
Keywords
Balanced scorecard, Emerging market, Performance measurement, Social enterprise
Sustainable Development Goals
Citation
Anastacia Mamabolo & Kerrin Myres (2020): Performance Measurementin Emerging Market Social Enterprises using a Balanced Scorecard, Journal of Social Entrepreneurship 11(1):65-87, DOI: 10.1080/19420676.2018.1561499.