Proposals to improve product quality at Jurgens Ci.

Abstract

This report includes a detailed description of the problem that Jurgens Ci is facing, the lack of throughput of quality products. Jurgens Ci’s daily production rate has been on a steady decline for the past two and a half years. The company does not have a quality inspection system in place that controls quality problems throughout the production process. This report includes an extensive literature review to find the ways in which problems with quality have been addressed in the past by the experts in the field. This includes the views of J. Juran, K. Ishikawa and RJ. Schonberger among other. Further studies were done on the fields in which the company needed improvement. This report also contains the findings of a detailed investigation into the processes of the company. The detailed investigation revealed a large imbalance in the cycle times of the stations in the assembly process and great amounts of waste that is built into and part of the fundamentals of the process. The review of the current quality inspection area revealed that the most defects and nonconformities arise from bad workmanship and that these problems originate from the furniture subassembly department. The recommended solutions that form part of this report tries to address the problems Jurgens Ci face through the possible solution deducted from the literature review. The recommendations include the redesign of the products and the process, reducing the need for subassemblies within the factory by attaining the parts from reliable suppliers and the installation of an electronic quality inspection system.