Abstract:
This study was undertaken as a result of poor service delivery in communities due to ineffective leadership which lacks knowledge, skills as well as deficient governance which lacks accountability, transparency and community participation. The study was conducted at the GTM in the Limpopo province, South Africa. A qualitative research approach was adopted. The research design encapsulated a case study which aimed to describe and investigate a contemporary phenomenon within a real-life context. This was a non-empirical study because an inductive form of reasoning was adopted. Furthermore, the study encompassed the collection and analysis of existing information. A documentary study and secondary analysis was utilised to gather information including the non-probability strategy and a case study. Documentary and secondary sources were selected to provide the most suitable information to respond to the research questions as well as achieve the objectives of the study. Based on the selected literature reviewed and the findings, the study concluded that for the GTM to improve its service delivery, it should adopt effective leadership and good governance. Effective leadership should steer the municipality in the right direction while good governance is regarded as a cornerstone of democratic dispensation.
