BACKGROUND : Designing and implementation of reverse logistics (RL) network which meets
the sustainability targets have been a matter of emerging concern for the electronics companies
OBJECTIVES : The present study developed a two-phase model for configuration of sustainable
RL network design for an Indian manufacturing company to manage its end-of-life and endof-
use electronic products. The notable feature of the model was the evaluation of facilities
under financial, environmental and social considerations and integration of the facility
selection decisions with the network design.
METHOD : In the first phase, an integrated Analytical Hierarchical Process Complex Proportional
Assessment methodology was used for the evaluation of the alternative locations in terms of
their degree of utility, which in turn was based on the three dimensions of sustainability. In the
second phase, the RL network was configured as a bi-objective programming problem, and
fuzzy optimisation approach was utilised for obtaining a properly efficient solution to the
RESULTS : The compromised solution attained by the proposed fuzzy model demonstrated that
the cost differential for choosing recovery facilities with better environmental and social
performance was not significant; therefore, Indian manufacturers must not compromise on the
sustainability aspects for facility location decisions.
CONCLUSION : The results reaffirmed that the bi-objective fuzzy decision-making model can
serve as a decision tool for the Indian manufacturers in designing a sustainable RL network.
The multi-objective optimisation model captured a reasonable trade-off between the fuzzy
goals of minimising the cost of the RL network and maximising the sustainable performance of the facilities chosen.