Business travellers’ use of mobile travel applications : a generational analysis

Show simple item record Douglas, Anneli Lubbe, Berendien Anna Van Rooyen, Adrene 2018-04-25T09:59:23Z 2018-04
dc.description.abstract Generational differences in the workplace, particularly in the area of technology usage, have become an area of increasing interest, both for academia and industry. Mobile travel applications have found a distinct role in business travel and support the business traveller at any stage of the travel cycle. The dynamic nature of the business environment, business travel and mobile technology requires research to ascertain the nature of the use of mobile travel applications by business travellers, how this usage differs between generations, and how these applications should be developed in future to meet the needs of the changing workforce. An internet based survey was completed by 232 business travellers with the results showing that mobile travel applications are currently more frequently being used by older generations than younger generations, but that younger generations are more likely to use certain applications in the future than older generations. This study answers the call by previous researchers for future research to focus on emergent transaction channels and communication platforms (such as mobile computing) that could affect different generations by providing a generational analysis of business travellers’ use of mobile travel applications. It should also assist managers in better understanding their travellers, especially in terms of their technology usage, enabling them to manage the company’s travel programme more effectively. en_ZA
dc.description.department Tourism Management en_ZA
dc.description.embargo 2019-04-01
dc.description.librarian hj2018 en_ZA
dc.description.uri en_ZA
dc.identifier.citation Douglas, A., Lubbe, B. & van Rooyen, A. Business travellers’ use of mobile travel applications: a generational analysis. Information Technology & Tourism (2018) 18: 113-132. en_ZA
dc.identifier.issn 1098-3058 (print)
dc.identifier.issn 1943-4294 (online)
dc.identifier.other 10.1007/s40558-017-0103-6
dc.language.iso en en_ZA
dc.publisher Springer en_ZA
dc.rights © Springer-Verlag GmbH Germany, part of Springer Nature 2018. The original publication is available at en_ZA
dc.subject Business travellers en_ZA
dc.subject Business travel en_ZA
dc.subject Business travel management en_ZA
dc.subject Generational analysis en_ZA
dc.subject Mobile travel applications en_ZA
dc.title Business travellers’ use of mobile travel applications : a generational analysis en_ZA
dc.type Postprint Article en_ZA

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