Unmasking the face of hospitality : a postfoundational approach to a new spirituality of hospitality

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dc.contributor.author Meletiou, Crystal
dc.contributor.author Meylahn, Johann-Albrecht
dc.date.accessioned 2017-06-10T08:08:54Z
dc.date.available 2017-06-10T08:08:54Z
dc.date.issued 2016-11-16
dc.description This article represents a reworked version of aspects from the Ph.D. thesis of Crystal Meletiou, titled Spirituality in contemporary hospitality: A practical theological approach, in the Department of Practical Theology, University of Pretoria, with Prof. Dr Johann- Albrecht Meylahn as promoter. en_ZA
dc.description.abstract Previous research conducted on the topic of workplace spirituality seems to indicate that workers often associate spirituality in the workplace with their personal religious orientations. This article, however, presents an alternative approach to the understanding of workplace spirituality. In this article, the contemporary hospitality industry is presented as two metaphorical stage worlds, a front-stage world and a back-stage world, where actors perform the play of hospitality. Each of these worlds observes an ultimate concern: the workers of the front-stage world observe an ultimate concern of unconditional hospitality and guest satisfaction, whereas the workers of the back-stage world observe an ultimate concern of profit. Because these two worlds have opposing ultimate concerns, the current spirituality of the contemporary hospitality industry is one of dissonance and unhappiness. However, as this article will show, there is a possibility for an alternative spirituality – a spirituality of hope and endless possibilities. This spirituality will come to be through the life-giving words of the entire community. The uniqueness of the front-stage world and the back-stage world lies in their respective constructions. Some of the dominant elements that affect each of these worlds are discussed in this article. It will also be shown that the language of religion plays a role in the construction of reality. Understanding these elements is important, for only when hospitality workers recognise the elements that influence the construction of the front-stage world and the back-stage world will they be able to deconstruct and reconstruct these two worlds. INTRADISCIPLINARY AND/OR INTERDISCIPLINARY IMPLICATIONS : This article presents empirical research on the spirituality of the contemporary hospitality industry. The results indicate that the current spirituality of the hospitality industry is a spirituality of dissonance and unhappiness. This research presents the prospect of a new spirituality, a spirituality of hope and endless possibilities. en_ZA
dc.description.department Practical Theology en_ZA
dc.description.librarian am2017 en_ZA
dc.description.uri http://www.ve.org.za en_ZA
dc.identifier.citation Meletiou, C. & Meylahn, J-A., 2016, ‘Unmasking the face of hospitality: A postfoundational approach to a new spirituality of hospitality’, Verbum et Ecclesia 37(1), a1656. http:// dx.DOI.org/ 10.4102/ve.v37i1.1656. en_ZA
dc.identifier.issn 1609-9982 (print)
dc.identifier.issn 2074-7705 (online)
dc.identifier.other 10.4102/ve.v37i1.1656
dc.identifier.uri http://hdl.handle.net/2263/61016
dc.language.iso en en_ZA
dc.publisher AOSIS OpenJournals en_ZA
dc.rights © 2016. The Authors. Licensee: AOSIS. This work is licensed under the Creative Commons Attribution License. en_ZA
dc.subject Spirituality en_ZA
dc.subject Workplace en_ZA
dc.subject Hospitality industry en_ZA
dc.subject Religion en_ZA
dc.title Unmasking the face of hospitality : a postfoundational approach to a new spirituality of hospitality en_ZA
dc.type Article en_ZA


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