The role of socio-economic position on satisfaction with oral health services among South African adults : a structural equation model

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dc.contributor.author Ayo-Yusuf, O.A.
dc.contributor.author Ayo-Yusuf, Imade J.
dc.contributor.author matjila, S.A.
dc.date.accessioned 2017-06-08T07:18:51Z
dc.date.available 2017-06-08T07:18:51Z
dc.date.issued 2016-11
dc.description.abstract OBJECTIVE : To investigate how differences in socio-economic position (SEP) influence satisfaction with dental services among South Africans. METHODS : Data collected from a nationally representative sample of the South African population ≥16 years old (n=3,112) included socio-demographics, health insurance enrolment, past-year dental visit and facility type (public or private), satisfaction and reason(s) for dissatisfaction with the dental services received. Using structural equation modelling, a pathway to satisfaction with dental services was tested using a number of model fit statistics. RESULT : Of the 15.1% (n=540) who had visited a dentist in the past-year, 54.1% (n=312) were satisfied with the services received. Reasons for dissatisfaction included long waiting time (33.1%), painful procedure (13%) and rude staff (10.4%). Being of higher SEP was associated with reporting using private facility. Those who visited public facilities were more likely to have encountered a long waiting time, which in turn was associated with being more likely to report treatment as having been painful and reporting dissatisfaction. Long waiting times had the greatest direct effect on dental service dissatisfaction (β = -0.31). CONCLUSION : Improving waiting time is likely to be the major factor to help reduce socio-economic disparities in the quality of dental services experienced by South Africans. en_ZA
dc.description.department Dental Management Sciences en_ZA
dc.description.librarian am2017 en_ZA
dc.description.uri http://www.sada.co.za en_ZA
dc.identifier.citation Ayo-Yusuf, OA, Ayo-Yusuf, IJ & Matjila, SA 2016, 'The role of socio-economic position on satisfaction with oral health services among South African adults : a structural equation model', South African Dental Journal, vol. 71, no. 10, pp. 442-446. en_ZA
dc.identifier.issn 1029-4864
dc.identifier.uri http://hdl.handle.net/2263/60925
dc.language.iso en en_ZA
dc.publisher South African Dental Association en_ZA
dc.rights South African Dental Association en_ZA
dc.subject Statistics en_ZA
dc.subject Dental services en_ZA
dc.subject Waiting time en_ZA
dc.subject Socio-economic position (SEP) en_ZA
dc.subject South Africa (SA) en_ZA
dc.title The role of socio-economic position on satisfaction with oral health services among South African adults : a structural equation model en_ZA
dc.type Article en_ZA


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