This actually an investigation into the need for an Employee Assistance programme in
the Jubilee Community Hospital. This programme is said to be effective in dealing with
the employee's problems for it focuses on addressing all the social problems, which
influence job performance. The study was conducted within the framework of a survey
design. Three categories of questionnaires were designed and handed out to employees,
supervisors and members of the management to complete. From their response it was
clear that employees at this particular hospital experience problems which influence their
job performance and are being left unattended. The study shows that there is no
Employee Assistance Programme in this hospital. Most of the troubled employees sought
help privately from the neighbouring social workers. This method of seeking help is not
conviniet to the employees because it is not accessible and it is time consuming as they
need to take a day's leave to attend to their problems.
It is evident that there is a need for a qualified employee assistance practitioner in this
hospital who will attend mainly to the employees' problems, who will be trained to do so.
A formal policy with regard to EAP is also essential in this hospital.