Browsing African Journal of Public Affairs Volume 5, Number 3 (2012) by Subject "Quality management"

Browsing African Journal of Public Affairs Volume 5, Number 3 (2012) by Subject "Quality management"

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  • Leading quality management for improved public service delivery 
    Kruger, Mareli (African Consortium of Public Administration, 2012-12)
    If service delivery involves institutional performance, then it stands that the better the performance of government, the more likely actual service delivery will match expectations. The philosophy of quality management ...