Based on empirical research, it is apparent that frameworks of good governance exist in Uganda, i.e. effective participation observed in the decentralisation policy, accountability and transparency promoted through the establishment of the Public Accounts Committee (PAC), the Public Procurement and Disposal of Public Assets Authority (PPDA), as well as the Inspectorate of Government (IGG), among others. However, in spite of the existence of these frameworks of good governance, service delivery tends to remain somewhat uneven, and below the citizen’s expectations. This article complements the existing empirical literature on service delivery in Uganda.
The article employs a qualitative approach and data is collected through the
use of literature review of public documents, academic analysis and findings on
governance and service delivery in Uganda.