The major purpose of this study is to assess the challenges and prospects of good
governance and civil service reform in Ethiopia. A descriptive survey method was
employed to conduct the research: questionnaire, interview, document analysis and
focus group discussion were used as data gathering tools. Purposive and random
sampling methods were used to select the sample of respondents.
The finding of the study revealed that good governance and civil service reform
in Ethiopia experience some challenges: Incompatibility of people’s attitude and
change requirements; unable to set a clear roadmap for the reform programme;
holistic and similar approach to all sectors at the time without considering contexts;
lack of expertise in the area of reform; lack of communication strategy to address
all stakeholders; people’s resistance to reform due to job insecurity; inability to coordinate
political leadership with civil servants’ roles; and a weak monitoring and
evaluation system were some of the challenges observed in the civil service reform
programme of Ethiopia.
Parallel to these challenges there are some prospects for good governance in
Ethiopia: leadership commitment; education and training programme; customer
service orientation opportunities for benchmarking; and donors’ support for the
programme were most important prospects for good governance and civil service
reform. In the process ensuring governance and civil service reform the key learning
points were: Reform should have a clear roadmap; political leadership commitment
and competency communication strategy; capacity development programme;
contextualisation; strong monitoring and evaluation system of its efficiency and
effectiveness; and finally good governance and civil service processes play key roles
for overall development of the country.