Paper presented at the 23rd Annual Southern African Transport Conference 12 - 15 July 2004 "Getting recognition for the importance of transport", CSIR International Convention Centre, Pretoria, South Africa. The way in which the users of a Public Transport Interchange (PTI) perceive their
environment is of the greatest importance in determining the ideal PTI. In order to gain
insight into the perceptions of PTI end-users, a survey was done by means of the descriptive
survey method and personal interviews.
The aforementioned end-users needed to be classified in distinct groups due to the fact that
each group has different perspectives and needs with regards to a PTI. These groups consisted
of passengers, transport operators, informal traders and formal traders.
Six destination PTIs with different socio-economic settings in Cape Town were chosen for the
survey. Destination PTIs were chosen because they are characterised by a higher
concentration and diversity of activities, which means that more can be learnt from them with
regards to the performance successes or failures of public transport interchanges.
A total of 1 696 respondents represented the sample population for this survey. These
comprised of 1 055 passengers, 289 transport operators, 203 informal traders and 149 formal
This paper will describe in detail the survey process that was followed; the numerous
obstacles encountered and highlight some unexpected findings.
This paper was transferred from the original CD ROM created for this conference. The material on the CD ROM was published using Adobe Acrobat technology. The original CD ROM was produced by Document Transformation Technologies Postal Address: PO Box 560 Irene 0062 South Africa. Tel.: +27 12 667 2074 Fax: +27 12 667 2766 E-mail: firstname.lastname@example.org URL: http://www.doctech.co.za