Growth in computer-mediated communication
(CMC) technologies such as instant messaging (IM)
and video conferencing (VC) has led to a need to
explore the utilisation and influence of these tools on
the quality of project communication, which must
still be established. This article reports the results of a
survey conducted among 210 project practitioners
using CMC in various industries to determine how,
why and what each medium is used for, and how
these media influence factors that promote quality
communication. Some results showed that the use of
both instant messaging and video conferencing in
projects is moderate and both improve the quality of
communication in virtual teams, however in different
ways.
Die groei in rekenaar-bemiddelde kommunikasietegnologie
soos kitsboodskappe
en videokonferensies
het gelei tot ʼn behoefte om die benutting en
invloed van hierdie tegnologie op die gehalte van
projekkommunikasie te verstaan aangesien dit nog
nie vasgestel is nie. Hierdie artikel rapporteer die
resultate van ‘n opname wat gedoen was onder
210 projekpraktisyns wat CMC’s gebruik in verskeie
industrieë om te bepaal hoe, hoekom en waarvoor
elke medium gebruik word, en hoe hierdie media
die faktore beïnvloed wat kwaliteitkommunikasie
bevorder. Sommige resultate toon dat die gebruik
van beide hierdie tipe media in projekte matig is
en dat kitsboodskappe en videokonferensies albei
die gehalte van kommunikasie in virtuele spanne
verbeter maar egter op verskillende maniere.
