The feasibility of quality function deployment (QFD) as an assessment and quality assurance model

Show simple item record Matorera, D. Fraser, William John 2016-09-08T11:30:13Z 2016-09-08T11:30:13Z 2016-08
dc.description.abstract Business schools are globally often seen as structured, purpose-driven, multi-sector and multi-perspective organisations. This article is based on the response of a graduate school to an innovative industrial Quality Function Deployment-based model (QFD), which was to be adopted initially in a Master's degree programme for quality assurance purposes. The approach is based on the premise that individuals ought to take responsibility for the quality of their own work. A structured qualitative case study approach was used with the deployment of one-on-one and focus group interviews, document analysis, and observations. Convenient sampling assisted in reaching 27 respondents (five from the Ministry of Higher and Tertiary Education, eight academics and university managers and 14 students and alumni), documents and facilities that had the most pertinent information on the research focus. A validation study was used to test the value of the research findings to business and the practice of quality assurance. The main findings of the study attest to the feasibility of QFD as an assessment and quality assurance tool in higher education, and as a compact and holistic model for quality assurance that subsumes the many fragmented models available. QFD appears to supersede most models, where it compounds the market, social and management dimensions in terms of quality. In addition, Six Sigma Road Mapping can be linked to QFD to balance the quality requirements in terms of planned quality, offered quality and expected quality. en_ZA
dc.description.department Science, Mathematics and Technology Education en_ZA
dc.description.librarian hb2016 en_ZA
dc.description.uri en_ZA
dc.identifier.citation Matorera, D & Fraser, WJ 2016, 'The feasibility of quality function deployment (QFD) as an assessment and quality assurance model' South African Journal of Education, vol. 36, no. 3, art. #1275, pp. 1-13. en_ZA
dc.identifier.issn 0256-0100 (print)
dc.identifier.issn 2076-3433 (online)
dc.identifier.other 10.15700/saje.v36n3a1275
dc.language.iso en en_ZA
dc.publisher Education Association of South Africa en_ZA
dc.rights © 2016 Education Association of South Africa en_ZA
dc.subject Customer satisfaction performance en_ZA
dc.subject Graduate school en_ZA
dc.subject Six sigma road mapping en_ZA
dc.subject Six sigma roadmaps en_ZA
dc.subject Theory of constraint en_ZA
dc.subject Voice of the customer en_ZA
dc.subject Quality function deployment (QFD) en_ZA
dc.title The feasibility of quality function deployment (QFD) as an assessment and quality assurance model en_ZA
dc.type Article en_ZA

Files in this item

This item appears in the following Collection(s)

Show simple item record