Electronic technology and service delivery in the South African public service
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Date
Authors
Kuye, Jerry O.
Naidoo, Goonasagree
Journal Title
Journal ISSN
Volume Title
Publisher
South African Association for Public Administration and Management
Abstract
Several academics and other concerned citizens have argued that in response to
the complexity envisaged in the wide world of communication stretching
across vast arenas, modem governments are compelled to utilize the abstract
system of communication. Sometimes, governments have argued that this
abstract imposition of communication is meant to stabilize the outcomes of
complex inter-governmental synergies. Some have also argued that a single window
system of communication can alleviate the complexities encountered in the
delivery of vital goods and services in government settings. It is within this confine
that this paper is forced to examine the concepts and ideas behind the institution
of an e-Government strategy towards service delivery.
Description
Paper presented at the International Institute for Administrative Sciences - MAS Regional International Conference,
Yaounde, Cameroon
Keywords
South African public service, Public sector service delivery, Electronic service delivery, E-government, South African government, Consumer protection, Privacy, Security, Taxation, Intellectual property rights and domain names, Telecommunications market, Pricing policy
Sustainable Development Goals
Citation
Kuye, JO & Naidoo, G 2003, 'Electronic technology and service delivery in the South African public service', Journal of Public Administration, vol. 38, no. 3.1, pp. 159-177. [http://www.saapam.co.za/]