Electronic technology and service delivery in the South African public service

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Authors

Kuye, Jerry O.
Naidoo, Goonasagree

Journal Title

Journal ISSN

Volume Title

Publisher

South African Association for Public Administration and Management

Abstract

Several academics and other concerned citizens have argued that in response to the complexity envisaged in the wide world of communication stretching across vast arenas, modem governments are compelled to utilize the abstract system of communication. Sometimes, governments have argued that this abstract imposition of communication is meant to stabilize the outcomes of complex inter-governmental synergies. Some have also argued that a single window system of communication can alleviate the complexities encountered in the delivery of vital goods and services in government settings. It is within this confine that this paper is forced to examine the concepts and ideas behind the institution of an e-Government strategy towards service delivery.

Description

Paper presented at the International Institute for Administrative Sciences - MAS Regional International Conference, Yaounde, Cameroon

Keywords

South African public service, Public sector service delivery, Electronic service delivery, E-government, South African government, Consumer protection, Privacy, Security, Taxation, Intellectual property rights and domain names, Telecommunications market, Pricing policy

Sustainable Development Goals

Citation

Kuye, JO & Naidoo, G 2003, 'Electronic technology and service delivery in the South African public service', Journal of Public Administration, vol. 38, no. 3.1, pp. 159-177. [http://www.saapam.co.za/]