Several academics and other concerned citizens have argued that in response to
the complexity envisaged in the wide world of communication stretching
across vast arenas, modem governments are compelled to utilize the abstract
system of communication. Sometimes, governments have argued that this
abstract imposition of communication is meant to stabilize the outcomes of
complex inter-governmental synergies. Some have also argued that a single window
system of communication can alleviate the complexities encountered in the
delivery of vital goods and services in government settings. It is within this confine
that this paper is forced to examine the concepts and ideas behind the institution
of an e-Government strategy towards service delivery.
Paper presented at the International Institute for Administrative Sciences - MAS Regional International Conference,
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