The objectives of this study were focussed on exploring the relationship between the
individual constructs psychological contract breach (PCB), job satisfaction,
organisational support and that of work engagement to add to previous literature. The
relationship between PCB and work engagement has been previously researched and
two different views are held. One that believes there is no direct relationship between
PCB and work engagement, and one that believes there is a direct relationship. These
different views confirm the complexity of the relationship that exist between PCB and
work engagement. To explore this complex relationship we introduced two moderators
to ascertain their moderating effect individually on the relationship between PCB and
work engagement. The benefits to organisations and employees when work engagement
levels are high have been researched and confirmed.
An online survey specifically addressing the research objectives was sent out to
members of a service organisation who are employed at different organisations across
various industries within South Africa. A total of 1029 responses were analysed, using
simple linear regression models to determine the relationship between psychological
contract breach, job satisfaction and organisational support individually and work
engagement and multi variable regression models were used to determine the
moderating effect that job satisfaction and organisational support has as moderators on
the relationship between psychological contract breach and work engagement.
For the sample population, it was determined that this study support the view that there
is a significant direct relationship between PCB breach and work engagement as well as
between job satisfaction and work engagement and organisational support and work
engagement. It was determined that job satisfaction has a moderating effect on the
relationship that exist between psychological contract breach and work engagement and
that organisational support does not have a moderating effect on the relationship.
Mini Dissertation (MBA)--University of Pretoria, 2016.