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Showing 10 out of a total of 16 results for community: Gordon Institute of Business Science (GIBS).
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A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership
Van Tonder, Estelle
;
Petzer, Daniël Johannes
;
Van Zyl, Karlien
(
Emerald
,
2017-01
)
Perceived value, relationship quality and positive WOM intention in banking
Van Tonder, Estelle
;
Petzer, Daniël Johannes
;
Van Vuuren, Naomi
;
De Beer, Leon T.
(
Emerald
,
2018
)
Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective
Roberts-Lombard, Mornay
;
Petzer, Daniël Johannes
(
Emerald
,
2018
)
Experiential retail environments : modelling the influence of internal antecedents on consumers’ impulse behaviour
Retief, Miriam-Miri
;
Erasmus, Alet C. (Aletta Catharina)
;
Petzer, Daniël Johannes
(
Unisa Press
,
2018
)
Perspectives on “other” customers’ roles in citizenship behaviour
Van Tonder, Estelle
;
Petzer, Daniël Johannes
(
Emerald
,
2018
)
Fostering purchase intentions toward online retailer websites in an emerging market : an S-O-R perspective
Kuhn, S.W.
;
Petzer, Daniël Johannes
(
Routledge
,
2018
)
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
(
Routledge
,
2018
)
Exploring the internal antecedents that prompt consumers’ impulsive behaviour in experiential retail contexts
Retief, Miriam-Miri
;
Erasmus, Alet C. (Aletta Catharina)
;
Petzer, Daniël Johannes
(
AOSIS Open Journals
,
2018-07-30
)
Brand avoidance – a services perspective
Berndt, Adele
;
Petzer, Daniël Johannes
;
Mostert, P.G. (Pierre)
(
Emerald
,
2019
)
Using brand identity to build brand equity : a comparison between the South African and Dutch business-to-business architectural industry
Verster, Alet
;
Petzer, Daniël Johannes
;
Cunningham, Nicole
(
Association for Professional Managers in South Africa
,
2019-04
)
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Petzer, Daniël Johannes (16)
Van Tonder, Estelle (5)
Berndt, Adele (2)
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Mostert, P.G. (Pierre) (2)
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Customer satisfaction (4)
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Trust (3)
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Deficit-value avoidance (2)
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