Arrested development : a project management approach to service delivery in rural areas

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dc.contributor.author Mdunge, D.
dc.contributor.author Mpondo, B.
dc.contributor.author Chakwizira, James
dc.contributor.author Mashiri, M.
dc.contributor.coadvisor
dc.contributor.other Southern African Transport Conference (33rd : 2014 : Pretoria, South Africa)
dc.contributor.other Minister of Transport, South Africa
dc.date.accessioned 2015-06-18T08:29:17Z
dc.date.available 2015-06-18T08:29:17Z
dc.date.created 2014
dc.date.issued 2014
dc.description This paper was transferred from the original CD ROM created for this conference. The material was published using Adobe Acrobat 10.1.0 Technology. The original CD ROM was produced by CE Projects cc. Postal Address: PO Box 560 Irene 0062 South Africa. Tel.: +27 12 667 2074 Fax: +27 12 667 2766 E-mail: proceedings@ceprojects.co.za en_ZA
dc.description.abstract Paper presented at the 33rd Annual Southern African Transport Conference 7-10 July 2014 "Leading Transport into the Future", CSIR International Convention Centre, Pretoria, South Africa. en_ZA
dc.description.abstract Since the introduction of the national policy to provide basic services to all South Africans, the effectiveness of service delivery and returns on infrastructure investments have become a point of growing concern, particularly in rural and peri-urban areas as well as small rural towns. An increasing awareness of the discrepancies between what is expected and required of government in terms of service delivery and what is actually being provided is reflected in the public unrest erupting in local authorities suffering from service delivery blockages and failures. Questions over the reasons for under-delivery, the locus of backlogs in municipalities and the viability and ability of municipalities to deliver services have thus never been more acute. The paper profiles a variety of policy interventions that have sought to reverse the situation with mixed results. It singles out amongst other missing ingredients the importance of visionary leadership and strong management. With the help of a case study – the KSD Presidential Intervention Program – this paper argues for a project management approach undergirded by extensive training and capacity development to addressing service delivery blockages in municipalities characterized by capacity problems and governance issues. en_ZA
dc.format.extent 20 pages en_ZA
dc.identifier.citation Mdunge, D, Mpondo, B, Chakwizira, J & Mashiri, M 2014, "Arrested development : a project management approach to service delivery in rural areas", Paper presented at the 33rd Annual Southern African Transport Conference 2014 "Leading Transport into the Future", CSIR International Convention Centre, Pretoria, South Africa. en_ZA
dc.identifier.isbn 978-1-920017-61-3
dc.identifier.uri http://hdl.handle.net/2263/45564
dc.language.iso en en_ZA
dc.rights University of Pretoria en_ZA
dc.subject Service delivery en_ZA
dc.subject Project management en_ZA
dc.subject Intergration en_ZA
dc.title Arrested development : a project management approach to service delivery in rural areas en_ZA
dc.type Presentation en_ZA


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