Realising the full potential of public service reform philosophies : with particular reference to the Nigeria’s Servicom and South Africa’s Batho Pele principles

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dc.contributor.author Ile, I.U.
dc.contributor.upauthor Kuye, Jerry O.
dc.date.accessioned 2008-02-15T09:04:58Z
dc.date.available 2008-02-15T09:04:58Z
dc.date.issued 2007-11
dc.description.abstract Nigeria and South Africa have established themselves as strong continental players in the African region and wield a lot of power and influence. Both countries have played and continue to play important roles in international forums but have similarly sought to self improve their governance processes through initiatives that focus on enhancing public service efficacy. It can be argued that this is of primary importance because the improvement of public service delivery will significantly contribute to and propel the countries towards their desired changes and assist them in the attainment of their development visions. The adoption of the Service Compact with all Nigerians (Servicom) and Batho Pele philosophies signal a realisation that the public service could do better, and needs to do better, in order to serve the public adequately. The Servicom philosophy has five principles namely; conviction, renewal, consideration, avowal and dedication. While South Africa’s Batho Pele Principles consists of eight principles namely, consultation of users of services, setting of service standards, increasing access, ensuring courtesy, providing more and better information, increasing openness and transparency, remedying mistakes and failures and providing value for money. This article is a critique of these philosophies, their content and its comprehensiveness as well as implementation. It also points outs critical issues for consideration in an attempt to strengthen these initiatives. en
dc.format.extent 179493 bytes
dc.format.mimetype application/pdf
dc.identifier.citation Kuye, JO & Ile, IU 2007, 'Realising the full potential of public service reform philosophies: with particular reference to the Nigeria’s Servicom and South Africa’s Batho Pele principles', Journal of Public Administration, vol. 42, no. 5, Conference proceedings, pp. 82-92. [http://www.saapam.co.za/] en
dc.identifier.issn 0036-0767
dc.identifier.uri http://hdl.handle.net/2263/4456
dc.language.iso en en
dc.publisher South African Association for Public Administration and Management en
dc.rights South African Association for Public Administration and Management en
dc.subject Governance en
dc.subject Public service efficacy en
dc.subject Public service delivery en
dc.subject Nigerian Service Compact (Servicom) en
dc.subject South African Batho Pele principles en
dc.subject.lcsh Civil service reform en
dc.title Realising the full potential of public service reform philosophies : with particular reference to the Nigeria’s Servicom and South Africa’s Batho Pele principles en
dc.type Article en


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