Building an effective employee self-service centre

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Abstract

Building an effective employee self-service centre; self-service centre definition; benefits of self-service centers; risks in Web-enablement; exploring the scope of information to be submitted to the Web; maximise usuage by providing employees with multiple HR self-service options; determining the most effective technology for a HR self-service centre; deciding on the most suitable strategy; measuring the success of a self-service center.

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Presentation of 15 slides delivered 6 August 2001.

Keywords

Employee self-service centres, Benefits of self service centres, ePeople (Pty) Ltd., Web-enablement, HRSS service architecture

Sustainable Development Goals

Citation

Van Rensburg, ACJ 2001, 'Building an effective employee self-service centre', 6 August 2001, 15 p.