Abstract:
Organisations across the world are currently faced with enormous changes brought about by new technologies and the quest for global competitiveness. This forces the organisation to look at a variety of management and engineering techniques to use as enablers to make the organisation more change agile. The Business Process Engineering (BPE) approach formally deals with the engineering of business processes and covers the cycle of identification, re-thinking and engineering of the business process to achieve fundamental improvements in business outcomes.
