As long as software has been produced, there have been e orts to strive for quality in software products. In order to
understand quality in software products, researchers have built models of software quality that rely on metrics in an
attempt to provide a quantitative view of software quality. The aim of these models is to provide software producers with
the capability to de ne and evaluate metrics related to quality and use these metrics to improve the quality of the software
they produce over time. The main disadvantage of these models is that they require e ort and resources to de ne and
evaluate metrics from software projects.
This article brie
y describes some prominent models of software quality in the literature and continues to describe
a new approach to gaining insight into quality in software development projects. A case study based on this new
approach is described and results from the case study are discussed.