Conducting a knowledge audit at a South African retail bank

Show simple item record Du Toit, Adeline S.A. 2014-07-21T08:15:35Z 2014-07-21T08:15:35Z 2014-04-08
dc.description.abstract PURPOSE: The purpose of the article was to present the methodology followed and findings of a knowledge audit at a South African retail bank. DESIGN/METHODOLOGY/APPROACH: The article addresses the following research question: ‘What methodology should be followed when conducting a knowledge audit for a retail bank?’ The audit followed a mixed method research methodology. A questionnaire was emailed to a sample of employees to determine their knowledge requirements and 30 senior managers were interviewed in order to obtain a strategic perspective on the knowledge management requirements of the bank. FINDINGS: The commitment to knowledge management was generally positive, but it varies across business units. The bank has not defined which knowledge areas are critical in order to improve its current or future performance. Specific knowledge gaps were identified and a knowledge map was compiled to indicate knowledge flow in the bank. IMPLICATIONS: The article gives a detailed description of the methodology when conducting the knowledge audit. The knowledge audit attempted to address the most critical knowledge requirements of a South African retail bank. The audit helped to make the knowledge in the bank visible and helped the bank to understand the value and contribution of knowledge to the organisational performance. en_US
dc.description.librarian am2014 en_US
dc.description.uri en_US
dc.identifier.citation Du Toit, A.S.A., 2014, ‘Conducting a knowledge audit at a South African retail bank’, Acta Commercii 14(1), Art. #212, 6 pages. 10.4102/ ac.v14i1.199 en_US
dc.identifier.issn 1684-1999
dc.identifier.other 10.4102/ ac.v14i1.199
dc.language.iso en en_US
dc.publisher University of Johannesburg, Department of Business Management en_US
dc.rights © 2014. The Authors. Licensee: AOSIS OpenJournals. This work is licensed under the Creative Commons Attribution License. en_US
dc.subject South African retail bank en_US
dc.subject Knowledge audit en_US
dc.subject Retail banking en_US
dc.subject Knowledge managment (KM) en_US
dc.title Conducting a knowledge audit at a South African retail bank en_US
dc.type Article en_US

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