Abstract:
The National Department of Public Works has the responsibility of providing office accommodation to
all state departments nationally, The objectives of the paper are to establish a base for evaluating the
performance of the process and secondly investigate the performance against this base. Critical
success factors were found to be: Better site search and space management, Effective maintenance
policy, Extensive feasibility studies, Standardised lease agreements, Effective property management,
Sustainable site procurement and Client-driven service delivery. In the performance evaluation it was
found that turn-around times were poor due to lack of resources, asset registers were incomplete, the
frequency and quality of maintenance services rendered were unsatisfactory, and the implementation of
Public Private Partnerships (PPPs) in the procurement of new sites were not seen as adequate partly
due to political pressures.
