National culture and organizational capabilities of IT offshoring services in Kenya

Show simple item record Ochara, Nixon Muganda Fadhili, Athman 2014-07-08T10:21:14Z 2014-07-08T10:21:14Z 2013-05-28
dc.description.abstract The pervasive adoption of outsourced information technology (IT) services has made the multi-billion dollar information technology outsourcing industry become important to individual organizations and governments as well. IT offshoring elevates the importance of country destination where services are outsourced to with increasing attention shifting to offshore destinations in Africa. African countries are emerging as offshore destinations because they are regarded as low cost regions, while the traditional ‘captive’ destinations such as India and China are becoming middle income and thus with increasing cost levels. To examine the influence of organization capability and national cultures in offshoring success, a case study was used and theoretical thematic analysis employed. From the analysis, this study recommends a framework dubbed the renewal, credibility and sensitivity (RCS) framework. The critical dimensions revolve around the need for Business Process Outsourcing (BPO) firms to enhance their capabilities through organizational renewal; countries to enhance their competitiveness through development of their national credibility; while global stakeholders should recognize that there is a need for development of intercultural competence, not only from vendor perspectives, but also from client organizations. The framework recognizes that the key drivers that underlie the development of offshoring success include the need to build organizational capability, positive convergence of country factor conditions and enhancing intercultural competence. en_US
dc.description.librarian am2014 en_US
dc.description.sponsorship IBM en_US
dc.description.uri en_US
dc.identifier.citation Ovhara, NM & Fadhili, A 2013, 'National culture and organizational capabilities of IT offshoring services in Kenya', African Journal of Business Management, vol. 7, no. 20, pp. 1983-2001. en_US
dc.identifier.issn 1993-8233
dc.identifier.other 10.5897/AJBM12.771
dc.language.iso en en_US
dc.publisher Southern African Institute for Industrial Engineering en_US
dc.rights © 2013 Academic Journals en_US
dc.subject IT offshoring en_US
dc.subject Africa en_US
dc.subject Kenya en_US
dc.subject Organizational capability en_US
dc.subject National culture en_US
dc.subject Information technology (IT) en_US
dc.subject Business process outsourcing (BPO) en_US
dc.title National culture and organizational capabilities of IT offshoring services in Kenya en_US
dc.type Article en_US

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