Browsing Conference Papers and Presentations (School of Public Management and Administration (SPMA)) by Subject "Quality management"

Browsing Conference Papers and Presentations (School of Public Management and Administration (SPMA)) by Subject "Quality management"

Sort by: Order: Results:

  • Managing performance for customer satisfaction through quality service delivery 
    Crous, M. (South African Association for Public Administration and Management, 2006-09)
    If performance management is described as an integrated approach to delivering sustained success to organisations by improving the performance of the people who work in them, consideration needs to be given to what signals ...