Browsing Conference Papers and Presentations (School of Public Management and Administration (SPMA)) by Subject "Customer service"

Browsing Conference Papers and Presentations (School of Public Management and Administration (SPMA)) by Subject "Customer service"

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  • Role of managers towards a transformed public service 
    Fourie, D.J. (David Johannes) (South African Association for Public Administration and Management, 2005-10)
    A guiding principle for the South African public service is that of service to people. In terms of Section 11.1 of the White Paper on the Transformation of the Public Service meeting basic needs through service delivery ...