Crous, M.(South African Association for Public Administration and Management, 2005-10)
The customer care or service approach is designed to improve relationships
with and ways of handling customers, that is to realign organisational strategies
and processes towards satisfying customers’ needs.
The best ...
Crous, M.(South African Association for Public Administration and Management, 2006-09)
If performance management is described as an integrated approach to delivering
sustained success to organisations by improving the performance of the people
who work in them, consideration needs to be given to what signals ...