Browsing Conference Papers and Presentations (School of Public Management and Administration (SPMA)) by Subject "Civil service"

Browsing Conference Papers and Presentations (School of Public Management and Administration (SPMA)) by Subject "Civil service"

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  • Leading internal customer care for external excellence 
    Crous, M. (South African Association for Public Administration and Management, 2005-10)
    The customer care or service approach is designed to improve relationships with and ways of handling customers, that is to realign organisational strategies and processes towards satisfying customers’ needs. The best ...