The paper addresses the concepts of social exclusion and social inclusion, as well as a selection of issues on which public librarians could reflect. These include the urgency to ensure social inclusion, its complexity, the spectrum of socially excluded people and the identification of target groups, achieving success, dealing with failure, exploring reasons for non-use of library services, services and initiatives required, research skills and monitoring the subject literature, self-knowledge and further issues for literature surveys and research.
Presented at the World Library and Information Congress (WLIC): 73rd IFLA General Conference and Council, 22 August 2007. Division III. URL: http://www.ifla.org/IV/ifla73/index.htm