Pienaar, Heila; Van Deventer, Martha Johanna
(http://www.slideshare.net/heila1/using-the-balanced-scorecard-to-formulate-your-librarys-estrategy, 2009-08-21)
Content: The Balanced Scorecard; Web / Library 2; Creating an e-Strategy within the framework of the Balanced Scorecard;
Practical