Two judgments of our appellate courts move me to add my voice
to the debates on essential services. Another catalyst for this article is
the Essential Services Committee (ESC) conference at which I presented
some of my ideas and learned of the obstacles to concluding
minimum service agreements (MSAs). Furthermore, 15 years under
our new essential services regime is time for reflection to preserve
and improve what works and to fix what does not.
Sewdass, Nisha(University of Pretoria, 2009-10-08)
Competitive Intelligence (CI) has become increasingly important for organisations in the private sector, or profit-making organisations, because the level and intensity of competition has increased in recent years. This ...
Conry, Jennifer Robyn(University of Pretoria, 2007-04-17)
This research study examined mothers’ experiences of gaining access to services following the death of a baby through stillbirth or a neonatal death. An exploratory research design was used to conduct applied research into ...
It is important for clothing retailers to be aware of customer complaint behaviour, and to take
such complaints seriously when they occur, since service failures within the highly
competitive clothing retail industry are ...