The effect of Internet apprehension and website satisfaction on air travellers’ adoption of an airline's website

Lubbe, Berendien Anna

dc.contributor.author	Lubbe, Berendien Anna
dc.date.accessioned	2007-08-03T05:40:23Z
dc.date.available	2007-08-03T05:40:23Z
dc.date.issued	2007-03
dc.description.abstract	Airlines are attempting to shift consumers from traditional booking channels to their own more cost-effective online channels as fast as possible. Inhibitors to this migration may be travellers’ apprehension towards the Internet and level of satisfaction with the airline website. The effect of these two constructs on adoption and use of the airline website are examined using two models. The findings suggest that apprehension towards the Internet and satisfaction with the airline website is significantly related to certain demographic characteristics of the population and the level of use of an airline website.	en
dc.format.extent	106014 bytes
dc.format.mimetype	application/pdf
dc.identifier.citation	Lubbe, B 2007, ‘The effect of Internet apprehension and website satisfaction on air travellers’ adoption of an airline's website’, Journal of Air Transport Management, vol. 13, no. 2, pp. 75-90 [http://www.sciencedirect.com/science/journal/09696997]	en
dc.identifier.issn	0969-6997
dc.identifier.other	10.1016/j.jairtraman.2006.10.007
dc.identifier.uri	http://hdl.handle.net/2263/3243
dc.language.iso	en	en
dc.publisher	Elsevier	en
dc.rights	Elsevier	en
dc.subject	Airline websites	en
dc.subject	Website satisfaction	en
dc.subject	Internet apprehension	en
dc.subject	Online adoption	en
dc.subject	Distribution channels	en
dc.subject.lcsh	Internet -- Psychological aspects
dc.subject.lcsh	Web sites
dc.subject.lcsh	Airlines -- Reservation systems
dc.title	The effect of Internet apprehension and website satisfaction on air travellers’ adoption of an airline's website	en
dc.type	Postprint Article	en