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Browsing Theses and Dissertations (Industrial and Systems Engineering) by Author

Browsing Theses and Dissertations (Industrial and Systems Engineering) by Author "Botha, G.J. (Gesina Jozina)"

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Translating customer service expectations into supporting business processes

Botha, G.J. (Gesina Jozina) (University of Pretoria, 2010-11-18)

Over the last few years, there has been tremendous growth in the diversity of products and services offered to customers across all industries. With this increased choice of products and services, the bargaining power of ...

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