Steyn, T.F.J.; Mostert, P.G. (Pierre); De Meyer, C.F.; Van Rensburg, L.R.J.(North American Business Press, 2011)
South African airline passengers’ relationship length with airlines as well as their satisfaction with
airlines’ service recovery efforts was used to determine the effect of a service failure on their relationship
De Meyer, C.F.; Mostert, P.G. (Pierre)(Association for Professional Managers in South Africa, 2011)
Customers are increasingly becoming aware of alternative offerings in the market place, and are thus more demanding
in terms of their expectations pertaining to service delivery. As airlines in particular are vulnerable ...
Mostert, P.G. (Pierre); De Meyer, C.F.; Van Rensburg, L.R.J.(College of Economic and Management Sciences, University of South Africa, 2009)
Service failures and the subsequent service recovery eff orts of an
organisation can have a profound eff ect on customers’ satisfaction
with an organisation as well as on the quality of the relationship with
Strydom, E.; Petzer, Daniël Johannes; De Meyer, C.F.(Unisa Press, 2015)
a competitive environment, high fashion retailers must become proficient at not only
providing quality merchandise, but also at providing value to their customers, in order to be
successful. Only high fashion retailers ...