Knowledge management in three financial organisations : a case study

Show simple item record Squier, M.M. Snyman, M.M.M. (Maria Magdalena Margaretha) Snyman, Retha 2007-07-24T05:52:10Z 2007-07-24T05:52:10Z 2004
dc.description.abstract The article is a report of an investigation of the current state of knowledge management implementation in three South African financial organisations. Two data collection methods were used, namely a questionnaire and face-to-face interviews with senior representatives of the organisations. Although some of the respondents felt that knowledge management is another fad, the majority of the respondents indicated that knowledge management is a major strategic imperative for staying competitive. They also regard their organisations as knowledge-based businesses. Three-quarters of the respondents reported that the most compelling reason for investing in knowledge management was increased value for customers. Although various barriers to knowledge management were identified, the results of the case studies indicated that knowledge management was seen as a new way to expose tacit knowledge, as well as a more effective way of creating and organising corporate knowledge. en
dc.format.extent 538369 bytes
dc.format.mimetype application/pdf
dc.identifier.citation Squier, MM & Snyman, MMM 2004, 'Knowledge management in three financial organizations: A case study', ASLIB Proceedings, vol. 56, no. 4, pp. 234-242. [] en
dc.identifier.issn 0001-253X
dc.identifier.other 10.1108/00012530410549268
dc.language.iso en en
dc.publisher Emerald en
dc.rights Emerald en
dc.subject Case studies en
dc.subject.lcsh knowledge management
dc.subject.lcsh Financial institutions -- South Africa
dc.subject.lcsh Financial institutions -- Case studies
dc.title Knowledge management in three financial organisations : a case study en
dc.type Postprint Article en

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