The relationship amongst locus of control, self-determination and job satisfaction in call centres

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dc.contributor.advisor Basson, Johan Schutte en
dc.contributor.postgraduate Carrim, Nasima M.H. en
dc.date.accessioned 2013-09-07T13:42:30Z
dc.date.available 2012-03-16 en
dc.date.available 2013-09-07T13:42:30Z
dc.date.created 2006-01-01 en
dc.date.issued 2012-03-16 en
dc.date.submitted 2012-02-13 en
dc.description Dissertation (MCom)--University of Pretoria, 2012. en
dc.description.abstract Call centres across the globe experience high levels of absenteeism and labour turnover. The reason being: job dissatisfaction. South African call centres are also facing the same problem where absenteeism and labour turnover is on the increase. Job satisfaction is influenced not only by situational aspects of the job environment but by dispositional personality factors of the individual as well. The aim of the study was to determine the possible relationship among locus of control, self-determination and job satisfaction. The study population consisted of (N= 187) call centre agents from a Municipality in Gauteng. The results of the empirical study indicate there is a relationship between locus of control and job satisfaction. Copyright 2006, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Carrim, N 2006, The relationship amongst locus of control, self-determination and job satisfaction in call centres, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-02132012-105055 / > C12/4/70/gm en
dc.description.availability unrestricted en
dc.description.department Human Resource Management en
dc.identifier.citation Carrim, N 2006, The relationship amongst locus of control, self-determination and job satisfaction in call centres, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/28546 > en
dc.identifier.upetdurl http://upetd.up.ac.za/thesis/available/etd-02132012-105055/ en
dc.identifier.uri http://hdl.handle.net/2263/28546
dc.language.iso en
dc.publisher University of Pretoria en_ZA
dc.rights © 2006, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. en
dc.subject Call centres en
dc.subject Job satisfaction en
dc.subject Self-determination en
dc.subject Locus of control en
dc.subject UCTD en_US
dc.title The relationship amongst locus of control, self-determination and job satisfaction in call centres en
dc.type Dissertation en


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