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Browsing Research Articles (Human Resource Management) by Subject "Emotional labour"

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“Just smile and wave” : workplace requirements and emotional labour of academic staff at a South African university

O'Neil, Susanna Maria; Gopal, Jeshika (NISC (Pty) Ltd and Informa UK Limited (trading as Taylor & Francis Group), 2021)

Emotional labour is a part of all work situations, and how people manage it influences their quality of work-life. We aimed to study lived emotional labour and sustainable work participation of a sample of 15 South African ...

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