Browsing Research Articles (Human Resource Management) by Subject "Call centers -- South Africa"

Browsing Research Articles (Human Resource Management) by Subject "Call centers -- South Africa"

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  • The relationship between job satisfaction and locus of control in a South African call centre environment 
    Carrim, Nasima Mohamed Hoosen; Basson, Johan Schutte; Coetzee, Melinde (Graduate School of Business Leadership and the Department of Business Management, University of South Africa, 2006)
    The high levels of absenteeism and turnover that call centres across the globe experience due to employee job dissatisfaction have led to a renewed interest in the role that personality traits play in the service industry. ...