Eresia-Eke, Chukuakadibia E.; Nyamweda, N.G. (Nokuthula); Chikoore, T.L.
(Prof. Ansie Lessing, 2019)
In a highly competitive service environment, the quality of service offered by businesses can mean the difference between success and failure. In this regard, the role of customer loyalty cannot be disregarded. The constructs ...