Eresia-Eke, Chukuakadibia E.; Stephanou, M.A. (Mon); Swanepoel, Rochelle
(AOSIS Open Journals, 2018-07-25)
ORIENTATION : In a competitive retail business environment, the essence of service quality is
invariably amplified. Within a university context, the same applies, given that the student
population of customers is relatively ...