Browsing Research Articles (School of Public Management and Administration (SPMA)) by Subject "e-Administration"
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Browsing Research Articles (School of Public Management and Administration (SPMA)) by Subject "e-Administration"
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(South African Association for Public Administration and Management, 2004-11)The concept of customer relationship management is premised on fostering lasting relationships in order to provide improved services to customers. Electronic service delivery has become a way of life to many whilst others ...
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