Browsing Research Articles (School of Public Management and Administration (SPMA)) by Subject "Quality management"

Browsing Research Articles (School of Public Management and Administration (SPMA)) by Subject "Quality management"

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  • Leading quality management for improved public service delivery 
    Kruger, Mareli (African Consortium of Public Administration, 2012-12)
    If service delivery involves institutional performance, then it stands that the better the performance of government, the more likely actual service delivery will match expectations. The philosophy of quality management ...
  • Managing performance for customer satisfaction through quality service delivery 
    Crous, M. (South African Association for Public Administration and Management, 2006-09)
    If performance management is described as an integrated approach to delivering sustained success to organisations by improving the performance of the people who work in them, consideration needs to be given to what signals ...