An exploration of the psychological contract between client and consultant

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dc.contributor.advisor Olckers, Chantal en
dc.contributor.postgraduate Havemann, Yolandi en
dc.date.accessioned 2013-09-06T18:10:55Z
dc.date.available 2012-05-15 en
dc.date.available 2013-09-06T18:10:55Z
dc.date.created 2011-06-11 en
dc.date.issued 2012-05-15 en
dc.date.submitted 2012-05-15 en
dc.description Dissertation (MCom)--University of Pretoria, 2012. en
dc.description.abstract Since the late 20th Century, the consulting industry has grown significantly. Today, consulting is a widespread, one-size-fits-all term that includes virtually any form of advice-giving in a business setting. Irrespective of the industry, there is a large market and high demand for consulting. Knowing how to engage clients and ensuring successful consulting has never been more critical for consultancies looking to capitalise on scarce client demand. The purpose of this research study was to gain a collective understanding of those aspects that constitute successful consulting, focusing on the implicit dimensions that influence client-consultant engagement. In this regard, the research study aimed to add value by presenting a new perspective on, and extend understanding of the implicit dimensions influencing the client-consultant relationship by focusing on both clients and consultants though the unique lens of the Psychological Contract. This exploration of the Psychological Contract between client and consultant was conducted through the interpretivist paradigm, or to be more specific, a social constructivist approach. This approach allowed the researcher to explore the Psychological Contract between client and consultant through the constructed meanings that both clients and consultants attach to their experience of the client-consultant relationship, and enabled the researcher to explore their perceptions and interpretations of the dimensions that influenced that relationship. The researcher furthermore applied a qualitative research design and constructivist grounded theory method to explore the subjective meanings of clients and consultants, and to discover their reality. This design and method generated rich, in-depth data and understanding of the participants’ beliefs, perceptions, and subjective experiences to develop a comprehensive framework of the Psychological Contract between client and consultant. en
dc.description.availability unrestricted en
dc.description.department Human Resource Management en
dc.identifier.citation Havemann, Y 2011, An exploration of the psychological contract between client and consultant, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/24710 > en
dc.identifier.other C12/4/45/gm en
dc.identifier.upetdurl http://upetd.up.ac.za/thesis/available/etd-05152012-134900/ en
dc.identifier.uri http://hdl.handle.net/2263/24710
dc.language.iso en
dc.publisher University of Pretoria en_ZA
dc.rights © 2011, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. en
dc.subject Constructivist grounded theory en
dc.subject Unconscious processes en
dc.subject Qualitative research en
dc.subject Unwritten dimensions en
dc.subject Psychological contract en
dc.subject Social constructivist approach en
dc.subject Underlying dimensions en
dc.subject Client-consultant relationship en
dc.subject UCTD en_US
dc.title An exploration of the psychological contract between client and consultant en
dc.type Dissertation en


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