Burnout is a prevalent problem in South Africa, affecting individuals and organisations in various industries. The study of burnout in South Africa is important in order to solve the burnout problem. Valid and reliable measurement instruments are necessary to conduct studies on burnout. The Copenhagen Burnout Inventory was developed as a result of criticism against the most popular burnout measure, namely the Maslach Burnout Inventory. The Copenhagen Burnout Inventory measures burnout in terms of three factors, namely personal burnout, work-related burnout and client-related burnout. Although the Copenhagen Burnout Inventory is a unique tool for the measurement of burnout, very little attention has been paid to determining the psychometric properties of this instrument. The purpose of the study was to determine whether the Copenhagen Burnout Inventory can be used as a valid and reliable measure for burnout in South Africa. The research methodology followed a quantitative survey research approach. A non-probability snowball sample of 215 respondents completed the Copenhagen Burnout Inventory. Data obtained was used to conduct an exploratory factor analysis and internal reliability analysis. The study proved that the Copenhagen Burnout Inventory can be used in South Africa to measure two factors with high internal reliabilities, namely exhaustion (á=0.935) and client-related burnout (á=0.913). It is recommended that additional items based on withdrawal should be added to the work-related burnout scale of the Copenhagen Burnout Inventory. Such additional items might possibly lead to confirmation of the original three-factor model in a South African context.
Dissertation (MCom)--University of Pretoria, 2012.