Expatriate management within a context of best practice in the Africa division of a multinational bank

Abstract

Organisations are increasingly seeking business opportunities in foreign countries. As a result of this trend, human resource professionals in international firms are faced with the pressing issues of selection, preparation, communication whilst offshore and repatriation while still managing the careers of international employees. Both domestic and international human resource literatures are reviewed with the intent of identifying the "best practices" for expatriates. This study presents the results of research which ascertains the importance of these four aspects in contributing to the success of expatriate assignments. Using a single case study approach, the international human resource practices of Barclays Africa (BA) are examined. Data from questionnaires, focused interviews and existing documents were used to compare the research questions to the practices of Barclays Africa. As hypothesized, all "best practice" variables were found to apply in Barclays Africa, albeit in differing degrees. The implication of these findings for Barclays Africa and for South African Multinational Corporations (MNC) in general are discussed. The implications for international human resource literature and for practical use are also explored. The results confirm the importance of selection, preparation, management and repatriation in contributing to the success of expatriate assignments. Future research suggestions are provided.