This study gives guidelines to enhance online service delivery by the South African Police Service (SAPS by means of its website. It makes various recommendations to achieve this, following various investigations. The SAPS describes its primary goal as “service to the public”. This is in line with the South African government’s Batho Pele (“People first”) initiative to improve the delivery of public services. However, as society is changing in response to the demands of the Internet Age, service providers (for the purpose of this study, police agencies) must, too, adjust. The application of e-Governance will enable these agencies to serve the public with a wide variety of information and services. This study makes recommendations in this regard as well. In the initial study for this work user needs regarding the establishment of the SAPS website were assessed. Subsequently a study was conducted to determine best practices in various English-speaking countries, using an evaluation framework compiled for this purpose. Based on the results gained a measuring instrument was designed to evaluate the SAPS website. Four expert evaluators were then requested to do so. This resulted in an assessment of possible shortcomings of the SAPS website and recommendations for enhancing online service delivery and e-Governance.
Airlines are attempting to shift consumers from traditional booking channels to their own more cost-effective online channels as fast as possible. Inhibitors to this migration may be travellers’ apprehension towards the ...
Silvis, Isabel Mariann(University of Pretoria, 2017)
The main goal of this study was to do a heuristic evaluation of the information architecture
(IA) of the recently redesigned academic library website of the University of Pretoria and to
provide recommendations for ...
Coetzee, C.A. (Cerneels); Maree, Tania; Van Heerden, Cornelius Hendrik, 1957-(Southern African Communication Association, 2014-07)
The marketing of intangible services – particularly of unsought services such as those of the
funeral industry – can be said to pose inherently unique challenges to marketers. Because
of the unsought nature of funeral ...